Viewing and Sending the Full Headers of Email

Our spam filters are Pobox users' first line of defense against spammers. For more information about the spam filters, please check out our Help Section.

In order to keep up with the constantly changing face of spam, we are always working to improve the filters. And you can help! If you are a Pobox user with spam filters activated on your account, we have set up a page where you can report email that was not caught.

Before you report your message, please make sure you have checked the following things:

• You have Spam Filters turned on. Spam Filters are included free with every Pobox account. Please make sure those filters are active on your account before reporting untagged spam to falseneg@pobox.com.
• The message went through your Pobox account. If the message did not go through your Pobox account, we could not have caught it. If there are no Received: headers that include pobox.com, we recommend you contact your ISP about their spam policies.
• Your message was not caught by Pobox Spam Protection. Our customer service staff does not personally view messages sent in via the report. If you have questions or comments about the spam filters, please send them to pobox@pobox.com.

Messages that are not spam that were caught by Pobox Spam Protection can be whitelisted via the Discards site.

Spam that was sent to you without the header "X-Pobox-Antispam: [CONDITION] returned DENY: for (IP address, domain name or email address)" should be reported at our page for False Negatives.

Default Sending Instructions:

In most email clients (with the exception of UNIX clients), sending the full headers of a message requires displaying the full headers of the message, copying them using your system's Copy command (Typically Ctrl-C or Command-C), or using your system's Select All Command (Ctrl-A or Command-A), then Copy.

You can then use your system's Paste command (Ctrl-V or Command-V) to insert the headers or complete message into your new message to Pobox. Instructions for displaying the full headers of messages, and, where appropriate, alternate methods for sending the headers, can be found below.

Outlook Express 5 or 6

Setting Up: Select the message, and go to menu "File". Select "Save As...". In the "Save Message" dialog box, give the file a name, and set "Format" to "Mail (.eml)" (for Windows) or "Outlook Express E-mail Message" (for Macs).

Sending Headers: Create a new message to falseneg@pobox.com or falsepos@pobox.com. Click the "Add Attachments" button, and select the file you just created. Click the "Send" button.

Outlook 98 and Outlook 2000

Setting Up: On the Tools menu, click "Options". Click the Preferences tab, and then click E-mail Options. In the "When forwarding a message" field, select "Attach original message".

Sending Headers: In your mailbox window, select the messages you want to forward. Click the "Forward" button. Put the appropriate Pobox Spam address in the To: field. Click the "Send" button.

Yahoo!

Setting Up: Click on Options. Under Message Actions, set Forwarding to "forward as attachment".

Sending Headers: Forward the message to the appropriate Pobox Spam address.

Mutt

Setting Up: If Mutt does not already forward messages as message/rfc822 attachments, add the following line to your .muttrc:

set mime_forward

Sending Headers: hit "f". Forward the message to the appropriate Pobox Spam address.

Netscape Messenger

Setting Up: From the Edit pull-down menu select the Preferences option. A pop-up window will appear. Under the "Mail & Newsgroups" category in the select list, click on the "Messages" sub-category. Select "Forward as Attachment".

Sending Headers: Forward the message to the appropriate Pobox Spam address.

Outlook Express (earlier than 5)

Sending Headers: Default Sending Instructions

Microsoft Exchange

Viewing Headers: Open the message. Click on File->Properties->Internet.

Sending Headers: Default Sending Instructions

Eudora Pro

Viewing Headers: Open the message. On the tool bar just above the message, click the button that reads "blah blah blah".

Sending Headers: Default Sending Instructions

Pegasus E-mail

Viewing Headers: Select the message, and press Ctrl-H.

Sending Headers: After pressing Ctrl-H, hit "f" (for forward.) The full headers will be forwarded along with the message body.

AOL

Viewing Headers: Open the message. Select File->Save As... Give the message a name (like spamemail.html), and press "Save".

Sending Headers: Create a new message. After you have addressed the message, click on "Attachments". When the Attachments window opens, click on "Attach". Find the file you just saved in the last step, and highlight the file name. Click "Open", then "OK". Then click "Send now".

Compuserve

Viewing Headers: By default, the full headers appear at the bottom of each received message.

Sending Headers: Default Sending Instructions

Hotmail

Viewing Headers: Click on Options->Preferences. Under Headers, click on Advanced Headers.

Sending Headers: Default Sending Instructions